This policy explains how Esther Bangura ("we", "our", "us") collects, uses, and protects your personal information when you use this website, book a coaching session, subscribe to our newsletter, or engage with any of our services.
This policy covers all services delivered under the Esther Bangura name — including those delivered in connection with Neurodivergent Coaching and Education CIC and trading as Boss of My Money — and applies to estherbangura.com, and any associated booking or intake processes.
We are committed to handling your information with care, in line with UK GDPR and the Data Protection Act 2018.
Who we are
Data controller: Esther Bangura, trading as Boss of My Money, London, UK.
Contact:
info@estherbangura.com
What information we collect
- When you book a coaching session
- Name and email address
- Information you share in intake forms or session notes (this may include financial situation, diagnoses, or personal circumstances)
- Payment records (processed through Stripe — we do not store your card details)
- Appointment details via Google Calendar and Zoom
When you subscribe to the newsletter
- Name and email address, collected and stored via GetResponse
When you use this website
- Basic analytics data (pages visited, time on site) — this may use cookies
- Any information you voluntarily submit via contact forms, which are delivered to us via Gmail (Google Workspace)
When you contact us via social media or messaging
- Messages or enquiries sent via WhatsApp, Facebook, Instagram, or LinkedIn — we receive your name, profile information, and message content as shared through those platforms
- We do not control how those platforms handle your data — please refer to their individual privacy policies
We do not collect sensitive health data through this website. Any diagnosis or health-related information you share is done so voluntarily during coaching, and is held securely and confidentially.
Why we collect it and our legal basis
- To deliver coaching services — contractual necessity
- To send you the newsletter you signed up for — your consent (you can unsubscribe at any time)
- To respond to enquiries — legitimate interest
- To meet legal obligations — such as keeping financial records — legal obligation
We will never use your information for any purpose incompatible with the reason you gave it.
Third-party services we use
We use the following tools to run our services. Each has its own privacy policy, and we only share what is necessary for the service to function:
- Gmail / Google Workspace — email communication and contact form delivery (Google LLC)
- Google Calendar — scheduling and session appointments (Google LLC)
- Zoom — video sessions (Zoom Video Communications, Inc.)
- GetResponse — email newsletter and marketing (GetResponse S.A.)
- Stripe — payment processing (Stripe, Inc.) — we do not store payment card details
- Airtable — data and client record management (Airtable, Inc.)
- WhatsApp — direct messaging and client communication (Meta Platforms, Inc.)
- Facebook — social media and community engagement (Meta Platforms, Inc.)
- Instagram — social media and content sharing (Meta Platforms, Inc.)
- LinkedIn — professional networking and outreach (LinkedIn Corporation)
Some of these providers are based outside the UK or EEA. Where this is the case, they operate under Standard Contractual Clauses or equivalent safeguards recognised under UK GDPR.
Who else we may share your information with
We do not sell your data. Beyond the tools listed above, we may share information only with:
Professional supervisors, where relevant to coaching practice — on an anonymised or minimal basis
Authorities, if we are legally required to disclose information
How long we keep it
- Coaching session notes and records — up to 7 years after your last session, in line with professional practice standards
- Financial records — 6 years (HMRC requirement)
- Newsletter subscription data — until you unsubscribe, after which it is deleted within 30 days
- Contact form enquiries — 12 months, unless they lead to an ongoing relationship
Your rights
- Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete your information (where we are not legally required to keep it)
- Withdraw consent at any time (e.g. unsubscribe from the newsletter)
- Object to processing based on legitimate interest
- Request that we restrict or port your data
To exercise any of these rights, email us at
info@estherbangura.com. We will respond within 30 days.
If you are unhappy with how we handle your data, you can complain to the ICO at
ico.org.uk.
Cookies
This website may use cookies for analytics and functionality. You can control cookie settings through your browser. We do not use cookies for advertising purposes.
Confidentiality in coaching
Everything you share in a coaching session is treated as confidential. There are limited circumstances in which confidentiality may need to be broken — specifically if we believe there is a risk of serious harm to you or others. This is explained in your coaching agreement before we begin working together.
Changes to this policy
We may update this policy from time to time. The date at the top of this page will always reflect the most recent version. Significant changes will be communicated by email to active clients and newsletter subscribers.
Esther Bangura, trading as Boss of My Money · London, UK ·
info@estherbangura.com